Terms & Conditions

ETerms & Conditions

Pacific Islands Freight Services

Effective Date: [25/6/2023]

These Terms & Conditions (“Terms”) govern all services provided by Pacific Islands Freight Services (“PIFES”, “we”, “us”, or “our”) to any customer (“Client”, “you”, or “your”). By engaging our services, you agree to be bound by these Terms.

1. Scope of Services

Pacific Islands Freight Services provides freight forwarding, logistics coordination, shipping documentation, customs facilitation (where applicable), and related services by sea, air, and land. We act as an agent, unless expressly stated otherwise in writing.

2. Quotations & Rates

All quotations are estimates only and subject to change without notice.
Rates may vary due to fuel surcharges, currency fluctuations, port charges, customs duties, taxes, or unforeseen operational costs.
Quotes are valid only for the period stated and are based on information supplied by the Client.

3. Payment Terms

Payment terms are cash before release, unless a prior credit agreement is approved in writing.
Invoices must be paid in full by the due date stated.
Late payments may attract interest, collection fees, and suspension of services.
All charges must be paid regardless of shipment delays or third-party issues.

4. Client Obligations

The Client warrants that:

All shipment details are accurate and complete.
Goods are properly packed, labelled, and compliant with applicable laws.
Goods are not dangerous, prohibited, or restricted unless declared and approved in writing.
All necessary licenses, permits, and documentation are provided.

5. Customs, Duties & Taxes

Customs clearance services are performed as an agent only.
The Client is solely responsible for all duties, taxes, penalties, fines, or delays imposed by customs or authorities.
Any additional costs incurred will be charged to the Client.

6. Dangerous & Prohibited Goods

Dangerous, hazardous, or restricted goods must be declared in advance.
PIFS reserves the right to refuse, destroy, or dispose of undeclared or prohibited goods at the Client’s expense.
The Client indemnifies PIFES against all losses arising from non-compliance.

7. Insurance

Cargo insurance is not included unless expressly arranged in writing.
We strongly recommend Clients obtain adequate insurance coverage.
If insurance is requested, PIFES acts only as an agent and assumes no insurer liability.

8. Liability & Limitation

PIFES is not a carrier and does not accept carrier liability unless stated.
Liability, if any, is limited to the lesser of:
- The value of the goods, or
- The amount recoverable under applicable international conventions.
We are not liable for indirect, consequential, or economic losses, including loss of profit or delay.

9. Delays & Force Majeure

PIFES is not responsible for delays or failures caused by events beyond our control, including but not limited to:

Weather, strikes, port congestion
Acts of government or customs
War, natural disasters, or pandemics

10. Storage & Abandoned Goods

Storage charges apply if goods are not collected within the agreed timeframe.
Goods unclaimed after 30 days may be sold or disposed of to recover costs.
Proceeds (if any) after deductions will be returned to the Client.

11. Indemnity

The Client agrees to indemnify and hold harmless Pacific Islands Freight Services from all claims, losses, damages, penalties, or expenses arising from:

Incorrect shipment information
Breach of these Terms
Violation of laws or regulations

12. Right of Lien

PIFES has a lien over goods and documents for unpaid charges and may retain or dispose of goods until all amounts are settled.

13. Termination

We may suspend or terminate services immediately if:

Payment obligations are not met
False or misleading information is provided
There is a breach of these Terms

14. Governing Law

These Terms are governed by the laws of both Australia, Fiji and the relevant Pacific Island countries, and the parties submit to the exclusive jurisdiction of its courts.

15. Amendments

Pacific Islands Freight Services reserves the right to amend these Terms at any time. Updated Terms will be effective upon publication.

16. Contact Information

Pacific Islands Freight Services
📧 Email: admin@pacificislandsfreight.services
📞 Phone: +61 420330702
📍 Address: 2A Torres Close, Ashtonfield, NSW 2323